Frequently Asked Questions

Version and Support Information

Where can I find contact information for support? Email: ECLANZProductSupport@dxc.com

Dependency and Security Information

License Manager includes

• Use of Microsoft Azure Application Insights library
• Makes secure HTTPS connections for license validation in accordance to the Microsoft security standards

Customer telemetry retrieved by the license manager

• Serial number
  • Used to uniquely identify a customer environment for license validation.
  • RSA encrption key is used for securing the serial number in the license server validation responses.
  • FinOps License Manager module verifies the response before extracting results from the payload.

Other telemetry retrieved relating to the ISV product installed

• Product name - Name of installed ISV product.
• Model name - Name of the installed ISV product’s FinOps model
• Model version - Installed ISV product’s FinOps model version
• Host url - URL of the host environment where the ISV product is installed.
• Is enabled - Current license status for the installed ISV product.
• Is installed - Indicates if ISV product is installed.
• Is production environment - Indicates if environment is a production environment.

Customer telemetry retrieved by the DXC license (Applicable to DXC customers only)

• Enabled users count - Count of the number of enabled users

All telemetry is collected and logged within Microsoft Azure Application Insights.

Note: License Manager does not collect any other information other than those specified above. It does not reference or collect any telemetry against any other installed system or ISV modules.

Dynamics 365 Finance and Operations

Customers receiving “Product XXX is enabled but not licensed” prompt in D365FO

Only a few users experience the issue but works for the rest of the organization

Please verify if there is no issue relating to network latency

Multiple or all users experience the issue

Please contact your system administrator to confirm if manually performing validate license within System parameters > Product licenses > Validate license resolves the issue.

Prompt is referring to a subset of the products

Please contact your licensing personnel to confirm whether the licenses are still active.

Prompt occurs for all products

In the case of such an event, please reach out to the DXC Product support team or subscribe to get notifications.
DXC Product Support Team periodically sends out notifications in the event of a downtime or scheduled update.