Introduction
DXC Care Services is the leading cloud-based Care Services platform built natively into Microsoft Dynamics 365 — purpose-built to help Aged Care, Disability, and Community Care providers across Australia and New Zealand deliver better care, stay compliant, and grow with confidence. Proudly developed and delivered by the DXC Practice for Microsoft Business Solutions, trusted by providers across the ANZ Care sector.
Why DXC Care Services?
Care providers face rising compliance demands, funding complexity, and workforce pressure — all while being expected to deliver more personalised, higher-quality care. DXC Care Services was built to solve exactly that challenge.
By embedding directly into Microsoft Dynamics 365, DXC Care Services eliminates the need for disconnected, bolt-on systems. You get one platform, one source of truth, and one partner — backed by the scale, security, and continuous innovation of the Microsoft ecosystem.
- Purpose-built for ANZ Care — aligned to local funding models, compliance frameworks, and regulatory requirements (Aged Care Quality Standards, NDIS Practice Standards, and DVA)
- Unified platform — client management, service delivery, billing, and funding in one connected system, not a patchwork of point solutions
- Cloud-native and future-proof — built on Microsoft Dynamics 365, so you benefit from Microsoft’s ongoing platform investment, security, and innovation
- Comprehensive, scalable, and streamlined — a single application that simplifies your operations and infrastructure landscape while accelerating time to value
- Built with the people who know your workloads best — your own staff can directly contribute to innovation and efficiency as the solution evolves
- Proven delivery partner — backed by DXC’s deep Microsoft Business Solutions expertise and a track record delivering for Care providers across the region
A Proven, Road-Tested Solution
DXC Care Services has been developed over many years and road-tested by multiple existing customers, delivering the Resident and Client financial management functionality organisations need when replacing legacy systems such as the PeoplePoint Resident Management System. Fully embedded in Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM), DXC Care Services is a modern solution built for the complexities of today’s aged care environment — including complex, efficient billing and funding processes for Residential Aged Care, Retirement Living, Support at Home, and NDIS.
Built for the Full Care Continuum
DXC Care Services flexes to support the full range of Care service types — whether you operate across one line of business or many:
- Independent Living/Retirement Villages (IL/RV) — streamline resident management and village operations
- Residential Care Services (RAC) — manage the full resident lifecycle with confidence and compliance
- Support at Home (SaH) — coordinate and scale in-home service delivery efficiently
- Veterans’ Home Care (VHC) — purpose-built support for DVA-funded care delivery
- National Disability Insurance Scheme (NDIS) — manage plans, claims, and service delivery aligned to NDIS requirements
- Allied Services — extend coordinated care across allied health offerings
Everything You Need to Run and Grow Your Care Business
- Client Management — a complete, 360-degree view of every client you support
- Services Management — deliver services with full visibility and control
- Accommodation Payment Management — simplify complex accommodation payment processing and compliance
- Client Billing — accurate, automated, audit-ready billing that reduces revenue leakage
- Client Funding — manage funding sources and packages with confidence, from intake to reconciliation
Deep Sector Expertise You Can Trust
DXC is uniquely positioned to support Care providers on their journey. Our highly experienced aged care team and the DXC Practice for Microsoft bring extensive experience across the health, disability care, and aged care industries — and, importantly, in working with family-owned businesses. Our consultants carry intimate sector knowledge that is drawn upon throughout every implementation.
We take the time to carefully understand each organisation’s key drivers, outcomes, and requirements, and propose solutions designed to meet and exceed them.
Discover how DXC Care Services can help your organisation reduce administrative overhead, stay ahead of compliance, and deliver exceptional outcomes for the people you support. We invite you to engage with us to explore how our solution can be tailored to your specific requirements and strategic goals — talk to our team today to arrange a demonstration.
