Frequently asked questions
Support contact details can be located on the Contact tab at Organization admininstration > Workspaces > Product support
Where can I identify the installed version of the EDI module?
Navigate to Help & support > About.
A list of installed models will be displayed on the Version tab. Search for Sable 37 EDI. The version information will be displayed on the right (i.e. DXC EDI 10.0.34.202306151 (isv))
EDI uses the following for import and export of files within FinOps:
- File transfer protocol library (FTP)
- Microsoft Azure Blob Storage libaries
- SAB_EDISFTPClient custom library - This library uses the following to support SFTP file transfer capabilities in EDI
- SSH.NET library
- SFTP Client library
Number sequences are not available to setup
To load all new number sequence references, select Reset on Organization administration > Number sequences > Number sequences > Manual cleanup
Can I resend a document
Yes, an outbound staging record can be created again. Use the Reset flag and Send to EDI buttons on the source transaction.
Refresh module
After each deployment, refresh module via EDI parameters.
This will flush EDI caches and refresh EDI module metadata such as EDI document types, XML structures, field names etc.
If you receive:
- XSD validation error ‘The ‘minOccurs’ attribute cannot be present.’: use Reset structure on your XML templates to fix XSD validation error.
- SQL errors: Run a db sync
Download document type’s header and lines fields
Quick method to download header and line fields for a document type:
- Navigate to EDI > Setup > Document types.
- Select the applicable document type.
- In FastTab Staging metadata select Field upload.
- Select the Template button and then Download.
Data refresh - Connections
By design, data refresh doesn’t copy passwords for connections. When opening the connection, user will receive a ‘Encryption error occured with exception’.
If the connection is to be used in this environment, update the details (for example different paths for UAT) and update the password.
Module FAQ
The module specific FAQ can be found below.
FAQ includes example errors and methods to fix.
